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Terms & Conditions

1. Free hearing checks

Free hearing checks are available for over 18s only. Only one free hearing check per customer per year. We reserve the right to cancel or vary this offer at any time without notice.

2. Hearingcare offer – More Treats for Over 60s

As a member of the Boots Advantage Card More Treats for Over 60s club, you're entitled to a free hearing health check plus 150 Boots Advantage Card points when you attend the appointment. (Maximum once per year.)

Appointments are subject to availability. Proof of age is required in order to participate in the Club. For full details, click here to be directed to the Boots Advantage Card website.

We reserve the right to cancel or vary this offer at any time without notice.

3. Our money-back guarantee

All hearing aids in our Essentials Range and Premium Range come with a 60-day money-back guarantee. This does not affect your statutory rights.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact the Competition and Consumer Protection Commission or Citizens Information Board.

4. Hearing aid warranties

Hearing aids within our Premium Range come with a four-year product warranty. Hearing aids within our Essentials Range come with a two-year product warranty unless otherwise stated.

Our warranty covers your hearing aid(s) against malfunction, breakdown and faulty workmanship. The warranty does not cover items such as ear moulds, receivers, remote controls or Bluetooth accessories.

Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorised repairs, wax or moisture are not covered by the warranty.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact the Competition and Consumer Protection Commission or Citizens Information Board.

5. Contact us

Click here to contact us. Please note all calls may be recorded or monitored for quality and training purposes.

 

Boots Hearingcare is a Company owned in partnership by Sonova AG & Boots UK Ltd