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Hearing Wellness Advisor
Hearing Wellness Advisor Roles

Hearing Wellness Advisor

We have amazing opportunities across the UK for a new role we've developed. Become a Hearing Wellness Advisor today.

Want to make people feel good?

View our current HWA opportunities here

Our Hearing Wellness Advisors (HWA's) work in stores to support our clinics and customers.  As a Boots Hearingcare HWA you will benefit from our clinical training programme which leads to a qualification in audiology and micro suction. 

The role supports weekday and weekend clinics over a cluster of Hearingcare centres.  Our HWAs are therefore very busy people with a flexible and caring mind-set. 
Some of the tasks carried out by our HWA's are:

  • Putting care for our customers and colleagues at the forefront of everything you do and acting with integrity and accountability.
  • Communicating brilliantly by providing best in class customer service in person, by phone and by email. 
  • Carrying out assisted hearing screenings on our customer’s to identify whether they have a hearing loss and establish if a full hearing assessment is required.
  • Providing customers with general information and personalised advice on earwax and ear care management.
  • Performing hearing related tests and assisting customers with hearing aid maintenance and adjustments.
  • Implementing otoscopy procedures and wax removal through Micro Suction
  • Processing orders for new and repaired hearing aids and liaising with suppliers
  • Supporting the stores KPIs by keeping your own and your Audiologists’ diaries busy with appropriate appointments
  • Conducting a range of hearing health / wellbeing screenings.
  • Taking routine and deep aural impressions on safe ears for the provision of ear moulds or other custom-made devices or ear fittings.
  • Committed to being part of one of the best teams in the industry and inspiring those around you.
  • Striving for excellence by embracing ongoing innovative improvements to new ways of working and service provision whilst aiming to be the best you can be.