01 5060164

Key Information

Role: Contact Centre Agent
Location: Llandudno
Contract Type: Permanent
Full time / Part time: Full Time
Apply by: 31/08/2019

  Apply for the role

What will the role of Contact Centre Agent entail?
Working as part of a friendly and professional team in our busy office environment in Llandudno, North Wales, as a Contact Centre Agent you’ll be responsible for managing the appointment system for all of Boots Hearingcare centres within Boots stores across the UK.
You’ll provide excellent customer care to existing and potentially new clients, with duties to include but not be limited to:

  • Answering incoming calls from clients in a highly professional, friendly manner
  • Conducting daily targeted and prioritised outbound calls to make appointments
  • Working with coordinators on which stores to book or reschedule appointments
  • Routing calls to other departments / stores as required
  • Accurately entering new client details and updating client records
  • Maximising the selling / upselling of sundry items
  • Providing information, support and advice to members of staff in Boots centres
What will I need to be considered for this vacancy?
  • Proven experience working in a customer service or contact centre role, within a target / KPI driven environment
  • Superb communication skills with an excellent telephone manner
  • Ability to build empathy with customers having possible communication difficulties
  • Commercial awareness combined with motivation to succeed
  • A flexible and proactive approach to work, with the ability to work well as part of a team
  • IT literacy, with good working knowledge of Microsoft Office, particularly Word and Excel
  • Enthusiastic, hardworking and focused
Due to the nature of the business successful applicants will be subject to a satisfactory DBS Check.
What will I receive in return?
You’ll receive a salary of £16,010 plus an incentive bonus scheme.
You’ll also receive attractive benefits which include:
  • Up to 18% annual bonus
  • Boots discount card (after 6 months probationary period)
  • Pension scheme
  • Health cash plan and life assurance cover
  • Long service awards
  • Annual leave entitlement starting at 20 days rising with length of service increments to a maximum of 30 days plus bank holidays.

Contract: Permanent, working 37.5 hours per week, 5 days out of 7 (working 1 weekend in every 4), on a weekly rota between the hours of 8am to 8pm.

Apply for this role

Join the Boots Hearingcare team

Start your new and exciting career today by simply completing the form and we'll be in touch!
Boots Hearingcare Limited will collect and process your personal data that you share such as name, address, phone number and email for the purposes of fulfilling recruitment needs. Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law. We may also share your personal data with carefully selected companies that provide services on our behalf, such as hosting, but we assure you that Boots Hearingcare will never sell your personal data, and keeping it safe is our top priority. By ticking this box you understand that you are consenting to Boots Hearingcare collecting and processing your personal information as described above for the purposes of recruitment. You can contact us through the website at any time to update your preferences.
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